Questions owners ask us
Can't see your question here? Call Terri-Anne on 0411 233 328 or send us a message.
Which areas do you manage?
We focus on the southern Sunshine Coast: Mooloolaba, Kawana Island, Parrearra, Minyama, Buddina and nearby suburbs. If your home is a little further out, get in touch and we'll let you know.
What does it cost?
Our management fee is 18% + GST of nightly accommodation revenue, or 22% + GST on direct bookings. Onboarding is a one-off $1,000 + GST. There's no monthly admin fee, and cleaning is paid by guests. See the full fee table.
Can I still use my home?
Yes. Block out dates in your owner calendar whenever you like, and we don't charge a management fee on your own stays. The more notice you give us, the easier it is to plan around peak periods.
When do I get paid?
You'll receive a monthly statement and payment by the 5th business day of the following month. We also sit down with you every quarter to review performance and pricing.
How long does it take to get my home live?
Usually about 21 days from signing, once the items on the setup checklist are in place.
How do you set the nightly rate?
We price by season and demand, looking at school holidays, events, day of the week and what similar homes nearby are charging. Rates are reviewed regularly, and minimum stays are adjusted for peak periods.
Who looks after the guests?
We do. Our team handles every enquiry and message, check-in details, house rules and any issues during the stay, so guests never need to contact you.
What if something gets damaged?
We screen every booking, set clear house rules and inspect the home after each stay. If something is damaged, we document it, arrange the repair and manage any claim with the guest or booking site. We also recommend specialist short-stay insurance.
Do I need council or body corporate approval?
It depends on your property type and zoning. Sunshine Coast Council and, for units and townhouses, your body corporate may have rules for short-term letting. We'll help you check what applies before you list.
Who does the cleaning and linen?
Our professional cleaning team cleans and restocks after every stay and supplies fresh linen and towels. The cleaning fee is charged to guests on each booking.
Do I have to furnish or style the home?
Your home needs to be fully furnished and equipped for guests. If anything is missing, we'll give you a simple list at the appraisal so you can decide what to add.